If your domain comes up for renewal you can renew it via the HostLove control panel, you also have the option to select autorenew which safeguards customers valuable domain names and hosting packages.

Customers can manually renew services via the control panel or enable autorenew which gives customers the peace of mind that they will not lose services critical to their business.

Yes you can renew all services by calling our sales and renewals department on 0207 448 4606

Yes you can manually renew your services from the “Packages >> Upcoming Renewals” section of the reseller control panel

Yes, this can be enabled and disabled via the “Packages >> All Packages” section of the reseller control panel.

As there is no action required by you, there is no requirement to issue renewal reminders

We will send you a renewal reminder 60 days prior to the renewal date of your domain name. We do offer an auto renew service and encourage customers to enable this feature in the control panel.

This can be fully managed in the Reseller Control Panel.

There are 4 different contacts assigned to a domain name.
• Registrant Contact – this is the organisation or person that owns the domain
• Admin Contact – this is the person that deals with non-technical matters relating to the domain (legal matters, ownership changes etc)
• Technical Contact – this is the person that deals with technical matters relating to your domain, usually the webmaster
• Billing Contact – this is the person that deals with billing issues on your account

Your end user can update their details via the End User Control Panel, this in turn will update the contact details for the domain.

Yes telephone support is available Monday – Friday 09:00 until 17:30, we do offer support via tickets 24x7

You can opt in to our WHOIS Privacy service at signup or within the HostLove control panel. This will hide the registration details from the WHOIS database.

DNS (Domain Name System) can be described in simple terms as a telephone directory for your domain; it identifies how your domain name works and translates a range of numbers (IP addresses) into a human readable format.

We offer full DNS control in the End User Control Panel.

DNS should update instantly however it can take up to 24 hours to propagate over the internet.

Name servers identify where your DNS is located, in simple terms the database that controls your DNS.

Your nameservers can be updated via the End User Control Panel.

Contact your existing domain registration company and ask them to amend the IPS tag to HOSTLOVE.

No as per your signup agreement there is no hidden charges.

Yes, you can transfer your domain to HostLove from your control panel, free of charge.

uk domain names can take 24 hours to come into our control once your existing domain registrar has updated the IPS tag. Other domain names require you to unlock the domain name and request an authorisation code from your existing domain registrar, HostLove will then send a transfer request, the transfer will take up to 7 days to complete after the transfer request has been approved with the authorisation code.

The HostLove IPS tag is HOSTLOVE